FAQ


WHEN WILL I Receive MY ORDER?

Because we ship from a number of fulfillment centers across the world. Some of our pieces are handcrafted, and made with great quality to ensure long lasting products - this may affect shipping times (depending on product) but we promise that our products will be worth it!

Shipping Times:

United States: 2 - 4 weeks 

International: 2 - 6 weeks

We take shipping very seriously, we always put our customer first to ensure they are safe when purchasing and receive the products as promised. 

If you have not received your order, simply email us: StoneyStonesContact@gmail.com 

Therefore we can look into it for you, and resolve the issue accordingly.

No need to worry about long reply times as our team gets back within 24 hours!

WHY AM I GETTING SEPARATE PACKAGES / TRACKING NUMBERS?

In some cases, an order may be split into different packages, that is why if you order more than one product you may not receive all your orders on the same day. This is due to:

  • Different designers/warehouse location ( we work from multiple warehouses to ensure we have the best quality & selection at affordable prices )
  • Weight restrictions for regular shipping imposed by the post office

 

WHAT IS YOUR RETURN / REFUND / CANCELLATION POLICY?

If you request a cancellation of your order, we cannot always 100% guarantee that it will be canceled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

We are committed to our customers and want you to enjoy every product you decide to purchase. Therefore if a product is damaged by shipping or is not as described, feel free to email us and we will definitely find a solution for you!

WHAT IF I HAVE A QUESTION NOT LISTED ON HERE?

Contact us at StoneyStonescontact@gmail.com and we will follow-up within 24 hours.

Don't be shy contacting us if you have any questions or concerns, we always put out customers first and try our best to ensure safety and for you to receive your order :)